Technical systems & IT
A career servicing desktops, servers, networks, and operating systems, now extended into workflow platforms, business dashboards, and AI-assisted technical operations.
- Mac OS X
- Windows
- Servers & networks
- Systems thinking
SMB · Automated workflows · Remove friction and increase your bottom line
Affordable
Automated workflows
for SMB operations.
I'm Brian Mercier, a Fortune 500 Facilities Consultant and entrepreneur with the vision to affordably empower SMBs with the tools they need to thrive in an increasingly AI dominated marketplace
30+
Years experience across real estate, facilities management & technical consulting roles
4
Companies founded & exited as owner/CEO. Construction, IT implementations & real estate investing
7
Industries of expertise in facilities consultation project management & IT implementations
100s
Projects estimated, coordinated & managed to completion
What I do
Capability clusters
Empower operators across the full arc of a modern facility or SMB. Audit your workflows, SOPs, and onboarding. Map the processes. Build the dashboards, automations, and agentic instructions that make it repeatable.
AI workflow development
Building structured agentic workflows with ICM-style instruction patterns, prompt systems, Google Apps Script tools, dashboards, CRM modules, and API-connected automations.
- ICM workflows
- Prompt engineering
- Apps Script
- Agentic SOPs
Facilities & operations analysis
Translating facilities work, vendor activity, service events, and operational exceptions into clear process visibility, follow-up, and measurable execution.
- Ops mgmt automation
- Estimate analysis
- Vendor follow-up
- Process visibility
Selected work
Operations & systems I run
A mix of facilities operations, business systems, and AI workflow development, built from real operational pressure instead of abstract demos.
Fortune 500 Facilities Operations
Analyzing and supporting operations in a facilities environment where service delivery, vendor coordination, process clarity, and reliable follow-up matter every day.
- Operations management analysis and service workflow support
- Client / vendor liaison.
- Support stakeholders.
- Ensure alignment with industry practices and standards.
- Translation of field activity into usable operational insight
- AI-assisted workflows for repeatable business execution
AEOfox search optimization
Assisting SMB clients with AI search optimization so they can stay ahead of their competition as the search landscape changes.
- Answer engine optimization for AI-driven discovery
- Generative engine optimization strategy
- SEO foundations adapted for changing search behavior
- brianmercier@gmail.com
FoxRidge AI
A division of AEOfoxAssisting SMBs with agentic workflows through ICM and LLM-agnostic agentic modeling for future-proof business and facilities processes.
- Instruction design for agentic workflows and SOP execution
- Google Apps Script tools, dashboards, and API automation
- Custom CRM modules for contacts, leads, tasks, and follow-ups
- Prompt engineering with validation, escalation, and handoff logic
- LLM-agnostic workflow models designed to survive tool and platform changes.
Career path
Experience timeline
Three decades that started with a survey rod and a set of plans, and now extends into facilities operations, technical systems, and AI-assisted business workflows.
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2023 - Present
Facilities Consultant - Fortune 500 Portfolio
Facilities Operations · Ohio / Remote-enabled operationsApplying operations analysis, service workflow discipline, vendor/process coordination, and technical systems thinking in a facilities-management environment, with a growing focus on AI-assisted workflow development for business execution.
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2018 - 2023
CEO - TLC Ohio, Ltd
Owner / Operator · Londonderry, OHEstimating, coordinating service providers, onsite performance inspections, billing and payouts across concurrent construction and property projects - a practical field laboratory for building better operations systems.
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2013 - 2018
Project Manager - Atlas Property Solutions
Project Management · New Albany, OHSubcontractor oversight, onsite inspections, and client liaison work keeping property projects on scope and on schedule.
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2010 - 2013
Senior Technical Specialist - Apple, Inc.
AppleCare Division · Cupertino, CARemote troubleshooting and scheduling/follow-up of service providers for break/fix desktop and server repairs in large businesses and educational facilities worldwide. Final point of contact for warranty and replacement decisions.
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2006 - 2010
Founder / CEO - New Albany PC Repair
Owner · New Albany, OHBreak/fix desktop and server repair for homes and businesses. Work ranged from small-business networking and custom security installations to historically accurate exterior renovations and landscaping in German and Victorian Villages. Clients included Days Inn, Columbus Controls Inc., and Atlas Title Solutions.
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2003 - 2006
Survey Technician 3 - Ohio Dept. of Natural Resources
Division of Engineering · Columbus, OHSupervised and trained survey crews collecting spatial data for construction projects and natural-resource boundaries. Performed calculations and drafted maps and site plans using Calyx and Autodesk Land Development.
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2000 - 2003
Survey Technician / Crew Chief - Team Fishel
Civil Engineering Division · Columbus, OHLed crews collecting spatial data for rights-of-way, utility easements, and telecom construction including DUB-Link. Drafted topographic maps and site plans in AutoCAD to stake out roadway and utility projects.
Credentials
Education, certifications & AI training
Formal training in spatial systems, information systems, technical repair, the trades, and modern AI workflow development. The backbone behind both field work and systems work.
Hocking College
A.A.S. Geographic Information Systems
A.A.S. Global Positioning Systems
GIS/GPS, drafting, and management technique. Maintained a position on the Dean's List throughout, graduating with honors.
- Drafting / CADD
- Surveying & Mapping
- Work Team Development
- Global Information Systems
- Supervision & Leadership
Certifications & technical training
AI, Apple, trades & systems credentials
Training spans modern AI workflow development, structured agentic instruction, Apple Macintosh repair, Windows and Mac OS X service, and a two-year carpentry foundation.
- 2026 Anthropic Certification
- 2025 ICM Structured Agentic Workflow
- 2011 ACMT - Apple Certified Mac Technician
- 1990 KCCC - Carpenter Certification
Let's build
Have a workflow that needs both operations sense and AI structure?
Whether it's facilities process improvement, business workflow design, CRM automation, or an agentic SOP that needs human-grade guardrails, I'd like to hear about it. Email is the fastest way to reach me.
Phone available by email · For résumé / hiring inquiries, write to brianmercier@gmail.com